How can we help?

1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.
2. A head-on shot is preferred –  Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your product!
3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Our products can be printed with a maximum of four different faces. If you select the option for multiple faces, the specified faces in the photo will be cropped individually and placed separately on the product, unless the faces are touching in the photo uploaded AND a note has been added for our designers to know to crop the faces together.

* 1 face:
Upload one photo
If your photo has more than one subject in it, for example, you and your dog, please leave a note for our design team prior to checkout requesting the subject you want on the socks. Be as detailed as possible!

* 2 faces
Upload 1 or 2 photos
If your photo, for example, has both of your furry or non- furry friends in it, you can upload 1 photo.

If you prefer to use a photo that, for example, has 1 dog in it and 2nd that has your other dog or person in it, you can upload 2 photos.

If your photo(s) has more than 2 subjects/faces in it, leave a note for our designers prior to checkout requesting the subjects you want on the socks on the product page. Be as detailed as possible! 

* 3 or more faces
Upload 1, 2, 3 or 4 photos

If your photo, for example, has all of the desired faces in it, you can upload 1 photo. 

If you prefer to use multiple photos that have all of the faces/subjects you want, feel free to upload up to 4 photos. If your photo(s) have more than the selected amount of faces in it, leave an “order note” on the product page requesting the subjects you want on the socks. Be as detailed as possible! If you do not see the option to include more than one face on a product, then that option is unavailable for that product.

Our socks can be printed in one of two ways:

A pair of socks with one face included OR A pair of socks with two or more faces alternating

2 Faces: If you would like to purchase a pair with two or more faces alternating throughout the socks, the option must be selected before purchase and a total of $2.99 will be added to include the two faces.

3 Faces: If you would like to purchase a pair with three faces alternating throughout the sock, the option must be selected before purchase and a total of $6.00 will be added to include the three faces.

4 Faces: If you would like to purchase a pair with three faces alternating throughout the sock, the option must be selected before purchase and a total of $9.00 will be added to include the four faces.
Please keep in mind that there may be additional taxes added to your total depending on where you are located.

Absolutely! We like to encourage our customers to upload pictures of pets, humans, cars, and even logos, too! We have several patterns that aren’t specific to animals including our PupSocks which have a neutral, plain background. If you have any specific notes, please leave them in the note box for our designers!

Unfortunately, we can’t provide a proof of your order because our designers have to personally set up your image and crop out your pet’s face. Rest assured, if there are any issues, we’ll send you an email requesting a new image! Please, keep the photos family friendly!

Yes, we crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest! If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

Absolutely! We also stack discounts with any sale that we have going on. Here are some discount codes:

• 10+ Pairs (15% off): tenplus
• 20+ Pairs (20% off): twentyplus
• 40+ Pairs (25% off): fortyplus
• 100+ Pairs (30% off): hundredplus

Due to our quick turnaround times and the custom nature of our products, we are unable to make any changes once the order is placed.

We accept all major credit cards and use a Credit Card Processor called Bolt to make your payments safe, secure and easy. In addition to all major credit cards, we also accept Amazon Pay and PayPal for a quick checkout! Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

Once your order is placed we are unable to charge you anything additional for security purposes. We are, however, able to refund the card used to place your order, if necessary. 

If you are receiving a refund through any major credit card, the refund processing time is 1-2 business days. If you are receiving a refund through PayPal, the refund processing time is 7-10 business days. Don’t worry, we don’t think you’ll need to receive a refund, unless you accidentally add too many socks out of excitement.

Our socks are a “one size fits all”. They are considered a unisex size ranging from a Women’s US size 5 up to a Men’s US size 13. All socks are crew-style socks and come up to mid-shin on the average adult. We do not offer youth size socks. 

Our custom mugs are 11 ounces in size.

Our blankets come in two sizes each perfect for the ultimate cuddle session. Our regular size is 50″ x 60″ and our large size is 60″ x 80″

Our socks are made of 61% Polyester, 27% Nylon, 8% Cotton, 4% Spandex.

• For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
• For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.
• For our blankets, machine wash separately with cold water. Tumble dry on low and do not bleach the blanket. Be sure not to wash your new blanket with other clothing when you first wash it! It tends to shed a bit of fuzz upon first wash.

Most of our one-of-a-kind products take several business days to be produced. (Custom Blankets can take an extra 5 days to produce).

Once produced, we ship our orders through USPS or UPS within the continental US. Shipping times can vary between 3-5 business days (we’re currently seeing 8-10 business days) and international shipping times vary depending on the destination. For international orders, it could take up to 4 weeks for delivery depending on the destination.

Please Note: Holiday delivery may vary depending on our holiday volume and the custom nature of our products. Look out for updates on holiday turnaround times. We encourage customers to place their orders ahead of time to ensure there aren’t any delivery issues. 

For our US customers, we charge a flat shipping fee of $7.95. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $9.95. If there are any issues with delivery to your country, our Customer Service Team will contact you immediately.

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

After placing your order, you may not change your shipping from domestic to international and vice versa.