1. Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.

2. A head-on shot is preferred – Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your product!

3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Absolutely! We like to encourage our customers to upload pictures of pets, humans, cars, and even logos, too! We have several patterns that aren’t specific to animals including our PupSocks which have a neutral, plain background. If you have any specific notes, please leave them in the note box for our designers!

* For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.

* For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.

* For our blankets, machine wash them separately with cold water. Tumble dry on low and do not bleach the blanket. Be sure not to wash your new blanket with other clothing when you first wash it! It tends to shed a bit of fuzz upon the first wash.

Most of our one-of-a-kind products take several business days to be produced. (Custom Blankets can take an extra 5 days to produce).

Once produced, we ship our orders through USPS or UPS within the continental US. Shipping times can vary between 3-5 business days (we’re currently seeing 8-10 business days) and international shipping times vary depending on the destination. For international orders, it could take up to 4 weeks for delivery depending on the destination.

Please Note: Holiday delivery may vary depending on our holiday volume and the custom nature of our products. Look out for updates on holiday turnaround times. We encourage customers to place their orders ahead of time to ensure there aren’t any delivery issues.

For our US customers, we charge a flat shipping fee of $7.95. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $9.95. If ther1e are any issues with delivery to your country, our Customer Service Team will contact you immediately.